Refund and Returns Policy – BasicQ Curtain & Drapery Rods

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

FREIGHT DAMAGE
All shipments should be inspected immediately upon receipt. Any visible damage must be reported and
documented on the delivery receipt before signing. All damaged freight not properly noted on the
delivery receipt will be the responsibility of the customer. Any damage must be reported and
documented “DAMAGED or SHORTAGE” on the delivery receipt before signing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any item that has been cut to size and all Made to Measure rod sets are not refundable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
A 20% restock fee will be deducted from the product cost depending on the Brand and reason for the return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {k2b3kb@basicq.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {BasicQ Inc., 1175 SW 4th Ave, Boca Raton, FL 33432}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on the return reason, a 20% restock charge may also be applied to the product cost.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note: This return policy may be adjusted from time to time without prior notice.